Posted onVerified Worth every penny We done the 2 day inka trail to Machu Picchu with Christian as our guide. I can’t speak highly enough of our guide Christian, he went above and beyond to make sure we had the best experience possible. He is also a trained biologist so he had a lot of knowledge of all the plants and wildlife whilst trekking through the rainforest which added further to the experience. We absolutely loved this experience and is worth every penny. I would recommend this company and tour guide to any friends or family visiting macchu picchu as it felt more personal to us rather than in a big group setting.Posted onVerified Bravo Christian Amazing experience, really well organised and informative! We got really lucky with the weather and especially with our tour guide Christian he was full of great energy and knowledge which made the trip even more enjoyable. After arriving from a comfortable and well planned journey with John who left us on the train which was an experience in itself we met Christian at the station, unfortunately I hurt my ankle in the first 5mins but he was well prepared with a pole to assist me and we soldiered on. From there the day was perfect and Cristian positive energy and great banter made the days thoroughly enjoyable. Would definitely recommend this company, Thank you!Posted onVerified Excelente Tratamento espetacular na qual fui guiado de uma forma maravilhosa em todo percurso da viagem sempre tendo melhores resultados a cada lugar com uma atenção imensa e cuidado com muito zelo onde todas as minhas expectativas foram atendidas muito mais além, obrigado @machupicchutour-Brasil por todo acolhimento e toda dedicação na realização do meu sonho grato a todos vocês , sem sombras de dúvidas indicarei com muito êxito e boas recomendações a agência maravilhosa na qual fui acompanhado . Até breve! Vocês são demais .Posted onVerified John is Amazing. Jonathan is amazing. He took care of everything for us making our trip both adventurous, enjoyable, and most importantly stress free.Posted onVerified Superou todas as minhas expectativas Experiência superou minhas expectativas. Atendimento rápido, eficaz e personalizado. Meu roteiro foi montado de maneira inteligente para que eu pudesse desfrutar sem estar exausta. Todos os transfer pontuais, em excelentes carros, guias maravilhosos. Cuidado, preocupação, acompanhamento, sempre peesente. Entrega além !! Nota 1.000. Uma viagem inesquecível e a agência fez toda a diferença.Posted onVerified Realizaçaovde um sonho Machu Picchu é uma experiência indescritível. Meu guia foi excelente, fez valer mais ainda isso tudo. Melhor estar em águas calientes para começar cedo o passeio.Posted onVerified The BEST guides for MP by far I can’t begin to say how happy I am with the service that Macchu Picchu provided. We were impacted by the train crash and our itinerary had to change. They took care of all the changes, ticket updates, standing in line for information and then getting us on the first train out the next day. The train was still delayed for 4 hours and the station was as chaos. John ran around all morning keeping on top of everything. A stressful situation, but having John taking care of everything was so lucky. We relaxed and left it in his hands. When our family wit teenagers finally made it, The Macchu Picchu tour was conducted by Charly. He was a wonderful guide. Very knowledgeable and passionate about MP. He had so much pride in what the Inca built and he immersed us in the stories. He didn’t rush us and we really got to experience the wonder of Macchu Picchu. I will recommend them to anyone that asks. 1000/10Posted onVerified Sacred Valley - Machu Pichu Experience Excelente experiencia con nuestro magnifico guía Luis Alberto. Apreciamos tanto su conocimiento compartido, la paciencia que tuvo de ir a nuestro ritmo y su preocupación constante de que estemos bien. Lo recomendamos muy altamente. ñPosted onVerified Organizacion y KnowHow del teje maneje en la parte mas turística excepcional El día partió muy temprano, nos pasó a buscar Edson antes de las 5 am para llegar a Ollantaytambo al tren que salía a las 6.40 am, el suto super cómodo, nos fuimos durmiendo 😄, en el camino pasamos a buscar nuestro almuerzo (super bueno!) y Edson nos dejó en el tren. Nos teníamos que bajar en el km 104, asi es que avisamos y estaba todo super coordinado. Llegamos a la parada y nos encontramos con nuestro guía, Luis. Partimos el trayecto, fue exigente, el que tomamos fue uno alternativo porque el "normal" estaba cerrado por las lluvias y podía ser peligroso (en diciembre es epoca de lluvias). La vista siempre muy bonita, aprendimos un montón de la cultura quechua y del inca, las plantas que se usan para cocinar, medicinales, y las que ibamos viendo en el camino. Hicimos una parada en Wiñay Waina, un lugar 100%, Luis nos iba explicando todo sobre el Inca y su cultura mientras ibamos caminando, y en esa parada pudimos incluso quedarnos algo asi como 40 min para explorar el lugar. Seguimos caminando y llegamos así como a las 17.00, nos tocó casi puesta de sol, super bonito, sacamos unas fotos mundiales desde la puerta del sol de Machu Picchu. Al dia sgte subimos solo a visitar la ciudad y Luis ahí sabía todos los horarios y los tips para toparnos con menos gente 😄 nos contó de la vida del Inca y la vida en ciudades y tambos como a los que fuimos. Muy lindo, y super super bien organizado. El almuerzo 10 de 10!Posted onVerified Fantastic, loving and memorable experience Our trip was fantastic from the start to very last minute and even beyond. I started to organize the trip with John already a long time ago and the whole time communication was excellent. I traveled to Machu Picchu with my blind dad. We had the best tour guide on our 4 day trip, Edwin, who was amazingly patient, loving and caring. My father, who can't see a thing, felt safe the whole time and taken care of. We were crazy to do this trip but I am so glad we picked this company. Everything was so well organized- Our cook Alejandro, was very very good and all the staff with us; thank you Marion, Emiliano, Prudencio, Juan, Willy, Alejandro and Rodolfo. Thank you the whole team!!
Terms and Conditions & Reservation Policies
Welcome to Machu Picchu Tours. We are thrilled you’ve chosen us for your adventure in Peru. We are a fully licensed and legally registered tour operator based in Cusco, operating under our official business name, Machupicchu Tours & South America E.I.R.L (Tax ID / RUC: 20605872329).
As a legitimate agency authorized by the Peruvian Ministry of Foreign Trade and Tourism (MINCETUR), we adhere to all local regulations to ensure your travel experience is safe, transparent, and seamless. By booking a tour, trek, or travel package with us, you agree to the following policies. We’ve done our best to keep them as clear and straightforward as possible.
1. Booking Deposits
To secure your reservation, we require an initial deposit. Please note that this deposit is 100% non-refundable and non-transferable.
Why? The moment your booking is confirmed, we immediately use these funds to purchase your official government permits and entrance tickets (such as Machu Picchu, Huayna Picchu, or the Inca Trail), as well as train tickets. The Peruvian Ministry of Culture issues these strictly under your exact name and passport number. Once issued, the government does not allow us to refund, transfer, or modify dates under any circumstances.
2. WeTravel & Processing Fees
If you choose to pay via the WeTravel platform, please be aware that any transaction processing fees and credit card commissions charged by the platform are non-refundable. In the event of an approved partial refund, we can only return the net funds that successfully reached our business account, and we cannot absorb third-party processing fees.
3. Cancellations & Timelines
We understand that life happens and plans change. If you need to cancel your trip, you must notify us in writing via email (cancellations via phone or WhatsApp cannot be accepted). Because we contract guides, transport, and services well ahead of your arrival, the following cancellation fees apply based on when we receive your written notice:
| Notification Period | Penalty Fee | Refund Amount |
|---|---|---|
| 45+ days before departure | Deposit & Processing Fees | Remaining Balance (minus a 15% admin fee) |
| 44 to 30 days before departure | 50% of Total Cost | 50% of Total Cost |
| 29 to 15 days before departure | 70% of Total Cost | 30% of Total Cost |
| 14 days or less / No-Show | 100% of Total Cost | 0% (No Refund) |
4. Special Rules for Treks & Trains
- Inca Trail & Machu Picchu Tickets: Once purchased, government permits cannot be changed, transferred to another person, or refunded. If you cancel, the ticket is permanently voided by the government.
- Train Tickets: Train operators (PeruRail and Inca Rail) enforce strict cancellation policies. Outside of their specific flexible windows, tickets are completely non-refundable.
5. Date Changes and Rescheduling
We will do our best to accommodate date changes, but they are strictly subject to the availability of government permits and train spaces. A rescheduling fee will apply to cover the cost of buying new tickets. Please note that once a tour has been rescheduled, the booking becomes completely non-refundable.
6. No-Shows and Early Departures
- No-Shows: Missing your scheduled pickup or meeting time will result in a 100% forfeiture of the tour cost. We cannot offer rescheduling or refunds for missed departures.
- Early Departures: If you choose to leave a trek early or skip portions of the itinerary for personal reasons, including altitude sickness, we cannot offer discounts or refunds for the unused services.
7. Unforeseen Events (Force Majeure)
Your safety is our top priority. If tours must be canceled due to extreme weather, landslides, national strikes, or road blockades, we cannot offer cash refunds. Instead, we will issue a Travel Credit Voucher (minus the cost of non-recoverable government permits) so you can reschedule your trip for a later date.
8. Travel Insurance Requirement
We highly recommend purchasing comprehensive international travel insurance before you leave home. If you are forced to cancel for medical reasons, flight delays, or personal emergencies, we will gladly provide all the official tax invoices and legal paperwork you need to file a successful claim with your insurance provider.
9. Refund Processing
If you are eligible for a partial refund, please allow between 15 and 45 business days for processing. Refunds are sent exclusively back to the original payment method. Any currency exchange losses or bank transaction fees are the responsibility of the client.
